One thing that I always consider to be quite challenging is dealing with objections to treatment and turning things around so that the patient is happy to proceed. However, with a bit of time, patience and clever questioning, it is not a difficult task.

Thanks to celebrity culture and dazzling "hollywood smiles" we see everyday in magazines and on television, more and more people are requesting "Cheryl Cole" or "Tom Cruise" smiles when they visit their Dentist.

I was quite nervous today as I had a couple of Treatment Presentation appointments. We saw two very different patients last week and they were both coming to see me today. Their personalities were massively different- Patient A was very bubbly and friendly, quite loud and opened up to me immediately. Patient B was pleasant but a lot more reserved and not as warm.

Annual Appraisals: How to get the best from them.

For many people, the mere mention of the term "staff appraisal" fills them with dread. Feelings of worry start to surface at the thought of what could possibly be mentioned and it's funny really because we tend to think about what negatives are going to be brought up about us instead of the positive things we have achieved over the year- the main reason for an appraisal!

DESERVED WINNER OF DENTAL NURSE OF THE YEAR:

- Xyanthe Lambert

Senior Dental Nurse, Radiographer, Oral Health Educator

I am proud to say I am a 41 year old registered Dental Nurse, (well perhaps less of the 41 year old)! I am a Senior Dental Nurse, qualified Radiographer and Oral Health Educator and I have been nursing for almost ten years now. I still have the same passion for the job as I did all those years ago. You could say that once you get me talking about the subject I turn into a bit of an anorak and go into full swing talking about my job, because I love it so much.