Level 3 Certificate in Dental Reception

 Next start date: 18 March 2024  295.00 395 inc. VAT
 6 months Distance Learning

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Overview

level 3 certificate in dental reception

Are you ready to develop your skills as a dental receptionist, ready for 2024? In today’s dental care environment, dental receptionists are more than the first point of contact; they are the cornerstone of patient satisfaction, practice efficiency and overall practice success. This comprehensive dental receptionist course will equip you with the skills and knowledge to thrive in this vital role and support the growth of your dental practice.

This course includes Level 1 and 2 training and is suitable for all new and experienced dental receptionists who have not had any formal training. Upon successful completion of the course, students will be awarded a Level 3 Certificate in Dental Reception.   Course Brochure

What will our course provide dental receptionists and ultimately the practice with?

  • Dental knowledge: The course will provide receptionists with an understanding of the fundamentals of dentistry, so they can confidently answer patient questions and help them grasp their treatment plans.
  • Diary mastery: This will enable receptionists to take control of the practice's schedule, maximising chair time, minimising clinical team stress, and ensuring an effortless patient journey.
  • Efficient communication: This will equip the receptionist to become a maestro of patient-clinical team interaction, ensuring seamless, effective communication.
  • Empathetic triage: Receptionists will learn to confidently triage patients, providing empathetic support during times of trouble.
  • Meticulous record-keeping: Receptionists will learn to maintain patient records like a pro, guaranteeing a smooth patient journey regardless of who they're seeing.
  • Professionalism under pressure: The course will equip receptionists with the skills to keep calm even in high-pressure situations, maintaining a professional appearance and attitude.
  • Feedback management: Receptionists will be empowered to engage with both positive and negative feedback with confidence and grace.
  • Masterful communication: The course will enable receptionists to communicate professionally via phone, in person, and in written correspondence with patients and the team.
  • Ethical selling: The course will provide an understanding of the receptionist’s role in ethical selling, enabling them to promote recommended treatment plans and oral hygiene products with integrity.
  • Quality improvement: Receptionists will be able to develop the skills to conduct audits that contribute to the ongoing enhancement of your practice's services.

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