Course Overview
Are you ready to advance your skills as a dental receptionist? In today’s dental care environment, dental receptionists are not just the first point of contact; they are pivotal to patient satisfaction, practice efficiency, and overall success. This comprehensive Level 3 Accredited Dental Receptionist course will provide you with the essential skills and knowledge to excel in this critical role and support the growth of your dental practice. Earning this certification will also enhance your career prospects, positioning you as a valuable asset in any dental practice.
FAST-TRACK AVAILABLE EXCELLENT LEARNER SUPPORT ACCREDITED TRAINING
Benefits
Flexible Completion Time: Learners have up to six months to complete the course, but fast-track completion is available within one month.
Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.
Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.
Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.
Accreditation: Earn a Level 3 Accredited Certificate in Dental Reception upon successful completion.
Structure
Course Summary
Format: online, self-paced
Average completion time: 3 months
Number of Learning Units: 22
CPD Hours: 25 hours
Guided Learning Hours: Average of 50 hours (depending on the learner's speed)
Course Assessments
Unit Quiz: One multiple choice quiz per unit
Final Assessment: Includes a case scenario and a reflective question
Support
Optional drop-in support session classes available.
One-to-one tutor support is easily accessible by email, telephone, or Zoom.
Course Aim
The aim of this course is to provide dental receptionists – both those with experience and those new to the profession – with the knowledge and practical skills to provide exceptional patient-centered service, maintain an efficient clinic, and create a welcoming environment, making each patient's visit a positive experience for the patient and the team.
Course Learning Objectives
- Provide patient-centered service by communicating effectively with patients and addressing patient needs, concerns, and inquiries with professionalism and empathy.
- Ensure administrative efficiency by mastering skills and tools for managing appointments and patient records to enhance the overall clinic operation.
- Demonstrate effective communication by developing strong communication skills, enabling them to interact with the dental team, colleagues, and patients in a clear and courteous manner
- Enhance the patient experience by applying techniques for creating a welcoming atmosphere, ensuring a positive patient experience from the moment they enter the clinic.
- Exhibit problem-solving abilities by confidently handling common challenges and inquiries, and resolving issues to the satisfaction of both patients and the dental team.
- Embrace adaptability and teamwork utilising collaborative efforts within the dental team to ensure a harmonious and effective work environment, ultimately contributing to exceptional patient care.
Modules/Units
Module 1: Introduction to Dentistry
- Unit 1: The Dental Team
- Unit 2: The Dental Practice
- Unit 3: Introduction to Dental Charting
- Unit 4: Introduction to Dental Treatments
Module 2: Standards and Professionalism
- Unit 1: Standards and Professionalism
- Unit 2: Patient Confidentiality and Consent
- Unit 3: Complaints and Conflict Handling
- Unit 4: Safeguarding
Module 3: Effective Communication and Record-Keeping Skills
- Unit 1: Effective communication
- Unit 2: Written correspondence
- Unit 3: Telephone manner
- Unit 4: Record-keeping
Module 4: Diary Management Skills
- Unit 1: Dental Computer Systems
- Unit 2: Diary Management
- Unit 3: Triaging
- Unit 4: Ethical Selling
Module 5: Reception Management
- Unit 1: Follow-Up
- Unit 2: Reception Folder
- Unit 3: Debts and Non-Payments
- Unit 4: Stock Control for Sundries
- Unit 5: Audit for Dental Receptionists
- Unit 6: Infection Prevention and Control for Dental Receptionists
Tutors
Meet Your Tutor: Stephanie Carter
Why learn from Stephanie?
Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:
Extensive Experience: Over 18 years in the dental industry.
Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.
Educational Excellence: Holds a Level 5 Diploma in Education.
Key Qualifications:
Dental Hygienist and Therapist
Dental Nurse
Level 4 Quality Assurance
Level 3 Assessor
Diploma in Mentorship and Coaching
Professional Affiliations:
Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.
Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.
Course Assessors
The role of the assessor is to mark your assessments and give you feedback.
Hilary Urry
Registered Dental Nurse
BTEC in Dental Reception
Qualified Tutor and Assessor
Rachel Lloyd
Registered Dental Nurse
Level 4 Qualification in Leadership and Management
Qualified Assessor
Dates
Next available enrolment dates:
Monday 12 May 2025 - Available
Monday 02 June 2025 - Available
Payment Options
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00.
Payment due dates:
- 12 May 2025 £105.00 (Non-refundable deposit)
- 12 June 2025 £105.00
- 12 July 2025 £105.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Discounts
Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Multiple course discounts
- Two courses: 5% discount
- Three courses: 10% discount
- Four or more courses: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.
