Refund, Cancellation and Extension Policy

Distance Learning Courses

Distance Learning Courses: Terms and Conditions

(Updated 13/03/23. Our terms now include Grace Periods.)

1) The course, course material and resources are available from the start date specified in the course information once enrolment and payment have been processed. All course due dates and end dates are specified in the course information. After the course end date, access to information and resources for the course will no longer be available.

2) To extend your access to the courses, the following are available:

a) Grace Periods and Extenuating Circumstances:

We give a maximum free grace period of one month for the following courses: Level 2 Patient Care Coordination, Level 2 IPC Lead, Level 3 IPC Lead, Level 3 Dental Nurse Lead, Impression-Taking, Fluoride Varnish Application, Plaque Indices, Oral Health Promotion.

We give a maximum free grace period of one week for the following courses: Dental Reception, Dental Management.

Please note that NEBDN courses have separate terms and conditions.

If you feel you have an extenuating circumstance and would like to request a further extension, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Extenuating circumstances could include: 

• Physical sickness where time has been taken off work;
• Mental health conditions where time has been taken off work;
• Bereavement;
• Other reasons which necessitate time off work.

b) Extension Fees

If you do not have an extenuating circumstances and have already used up your grace period allowance (see above), the following fees apply: 

A one (1)-month extension:  

The extension start date starts from the date of the course expiry.

Level 2 Patient Care Coordination	APPLY
Level 2 IPC Lead	APPLY
Level 3 IPC Lead	APPLY
Level 3 Dental Nurse Lead	APPLY
Impression-Taking	APPLY
Fluoride Varnish Application	APPLY
Plaque Indices	APPLY
Dental Reception	APPLY
Certificate in Dental Practice Management	APPLY

A three (3)-month subscription extension: 

This is available at a cost of 50% of the course fee. To apply for a three-month extension, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Over 30 days before the course start date, a full refund of all fees will be granted.

b) 15–29 days before the course start date, a refund will be granted amounting to half the course fees paid.

c) 14 days or less before the course start date, no refund of any fees will be granted. 

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please email This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the E-Learning Certificate of Competency courses, please feel free to email This email address is being protected from spambots. You need JavaScript enabled to view it..

One-day courses

One-Day Courses: Terms and Conditions

1) To be considered booked and enrolled onto a one-day course, your enrolment must be accepted and payment processed at the time of booking/enrolment.

2) Due to the short duration of one-day courses, we are unable to offer any extensions for them.

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Over 60 days before the course start date, a full refund of all fees will be granted.

b) 31-60 days before the course start date, a refund will be granted amounting to half the course fees paid.

c) 30 days or less before the course start date, no refund of any fees will be granted.

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the one-day courses, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..