Refund, Cancellation and Extension Policy

Distance Learning Courses

Distance Learning Courses: Terms and Conditions

(Updated 25/04/24. Our terms now include Re-enrolment fees.)

1) The course, course material and resources are available from the start date specified in the course information once enrolment and payment have been processed. All course due dates and end dates are specified in the course information. After the course end date, access to information and resources for the course will no longer be available.

2) To extend your access to the courses, the following are available:

a) Grace Periods and Extenuating Circumstances:

We give a maximum free grace period of one month for the following courses: Level 3 Dental Management, Level 3 Dental Reception, Level 3 IPC Lead, Level 3 Dental Nurse Lead, Level 2 Patient Care Coordination, Level 2 IPC Lead, Impression-Taking, Fluoride Varnish Application, Plaque Indices, and Oral Health Promotion.

We give a maximum free grace period of one week for the following courses: Certificate in Dental Management.

Please note that NEBDN courses have separate terms and conditions.

If you feel you have an extenuating circumstance and would like to request a further extension, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Extenuating circumstances could include: 

  • Physical sickness where time has been taken off work;
  • Mental health conditions where time has been taken off work;
  • Bereavement;
  • Other reasons which necessitate time off work.

b) Extension Fees

If you do not have an extenuating circumstances and have already used up your grace period allowance (see above), the following fees apply: 

A one (1)-month extension:  

The extension start date starts from the date of the course expiry.

Level 3 Certificate in Dental Practice Management APPLY
Level 3 Certificate in Dental Reception APPLY
Level 3 Dental Nurse Lead APPLY
Level 3 IPC Lead APPLY
Level 2 and 3 IPC Lead APPLY
Level 3 Certificate in Oral Health Promotion APPLY
Level 2 IPC Lead APPLY
Level 2 Patient Care Coordination APPLY
Certificate in Dental Practice Management APPLY
Impression-Taking APPLY
Fluoride Varnish Application APPLY
Plaque Indices APPLY

A three (3)-month subscription extension: 

This is available at a cost of 40% of the course fee. To apply for a three-month extension, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Over 30 days before the course start date, a full refund of all fees will be granted.

b) 15–29 days before the course start date, a refund will be granted amounting to half the course fees paid.

c) 14 days or less before the course start date, no refund of any fees will be granted. 

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please email This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) Re-enrolment

In certain circumstances, learners may find it necessary to take a temporary break from their studies, unrelated to extenuating circumstances. Should this occur, students have the option to re-enrol in their courses at a later time. The re-enrolment fee for such cases will be set at 50% of the course fee as it stands at the time of re-enrolment. Upon re-enrolment, students will be enrolled onto the next available course start date. Re-enrolment must be within 5 years of the original enrolment date, otherwise full fees apply.

Re-enrolment fees do not cover NEBDN fees. NEBDN fees must be paid separately, in addition to re-enrolment fees.

5) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the E-Learning Certificate of Competency courses, please feel free to email This email address is being protected from spambots. You need JavaScript enabled to view it..

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