Level 2 Accredited Certificate: Patient Care Coordination/Treatment Coordination
Next start date
Monday 07 September 2026
Price
£249 or £88 p/m
Schedule
Flexible
Location
Online Course
Overview
Our PCO course is designed to equip dental professionals with the essential skills and knowledge needed to excel in the role of the Patient Care Coordinator (PCO) or Treatment Coordinator (TCO). The Patient Care Coordination title emphasises to patients that they will be cared for throughout their dental journey. This pivotal role ensures patients come into the practice, feel welcomed and cared for during their appointments, and ultimately encourages them to remain loyal to the practice and promote it to others.
The course covers comprehensive training, including effective communication, team collaboration, treatment planning, sales and marketing, and superior patient care.
Benefits
- Flexible Completion Time: Learners have up to four months to complete the course, but fast-track completion is available within one month.
- Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.
- Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.
- Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.
- Accreditation: Level 2 Accredited Certificate in Patient Care Coordination awarded upon successful completion.
Course Summary
- Format: online, self-paced
- Average completion time: 2 months
- Number of Learning Units: 11
- CPD Hours: 12 hours
- Guided Learning Hours: Average of 24 hours (depending on the learner's speed)
Module 1
- Unit 1: Course Introduction
- Unit 2: Communication Skills
- Unit 3: Working with the Team
- Unit 4: Fitting a PCO/TCO into an existing practice
Module 2
- Unit 1: Treatment Plans and Consent-Gaining
- Unit 2: Record-Keeping
- Unit 3: Ethical Selling and Financing
Module 3
- Unit 1: Patient Care and Service
- Unit 2: Resources for Appointments
- Unit 3: Planning Appointments: New Patients
- Unit 4: Planning Appointments: Existing Patients
Course Assessments
- Unit Quiz: One multiple choice quiz per unit
- Final Assessment: Includes a patient case scenario
Support
- Drop-In Sessions: Optional drop-in support session classes available.
- One-to-One Support: One-to-one tutor support is easily accessible by email, telephone, or Zoom.
Meet Your Tutor: Stephanie Carter
Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course tutor.
- Extensive Experience: Over 18 years in the dental industry.
- Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.
- Educational Excellence: Holds a Level 5 Diploma in Education.
Professional Affiliations: Member of the Faculty of Dental Trainers, Edinburgh.
Key Qualifications:
- Dental Hygienist and Therapist
- Dental Nurse
- Level 4 Quality Assurance
- Level 3 Assessor
- Diploma in Mentorship and Coaching
Course Assessors
The role of the assessor is to mark your assessments and give you feedback.
Hilary Urry
- Registered Dental Nurse
- Level 2 in Patient Care Coordination
- Qualified Tutor and Assessor
Next available enrolment dates:
Monday 07 September 2026 - Available | Monday 05 October 2026 - Available
Payment Options
- Standard payment: £249 inc. VAT
- Payment Plan (total £264.00 inc. VAT): 07 September 2026 £88.00 (Non-refundable deposit), 07 October 2026 £88.00, 07 November 2026 £88.00
- Multiple Applicant Discounts: Two applicants: 5% discount | Three applicants: 10% discount | Four or more applicants: 15% discount
- Multiple Course Discounts: Two courses: 5% discount | Three courses: 10% discount | Four or more courses: 15% discount
Fully accredited
We hold multiple accreditations and have passed every quality audit.
Verifiable CPD
Our certificates meet the GDC’s requirements for verifiable Enhanced CPD.
Dedicated support
Each learner is assigned a support administrator who monitors their progress throughout the course.
Responsive marking
Work is marked promptly and enquiries are answered without delay.
Experienced educators
Taught by highly qualified educators who remain active in the profession.
Beyond the syllabus
We keep you informed of new research and developments through our free webinars.
Book This Course
Apply in two minutes, or ask us anything first — enrolment is confirmed within one working day. Next start date: Monday 07 September 2026.
Level 2 Patient Care Coordination
£249
or spread the cost — £88 p/m payment plan: choose it on the Payment Plan tab.
- Certificate awarded on completion
- Flexible online study
- Tutor assigned within 1 working day
- Only request an invoice if your employer pays
Prefer to talk it through?
0207 193 0584 ·
1. Apply online
Two-minute form — payment options available.
2. We confirm within 1 working day
Enrolment email with full course info and your tutor.
3. Start studying
Flexible online learning from your start date.
FAQs
A treatment coordinator (TCO) guides patients through their treatment journey, explaining options, answering questions and making sure nothing gets lost between the clinical team and the front desk. It is one of the fastest-growing roles in dentistry.