Benefits

Flexible Completion Time: Learners have up to six months to complete the course, but fast-track completion is available within one month.

Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

Accreditation: Earn a Level 3 Accredited Certificate in Dental Reception upon successful completion.

Structure

Course Summary

Format: online, self-paced

 Average completion time: 3 months

Number of Learning Units: 22

CPD Hours: 25 hours

Guided Learning Hours: Average of 50 hours (depending on the learner's speed)

Course Assessments

Unit Quiz: One multiple choice quiz per unit

Final Assessment: Includes a case scenario and a reflective question

Support 

Optional drop-in support session classes available.

One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Course Aim

The aim of this course is to provide dental receptionists – both those with experience and those new to the profession – with the knowledge and practical skills to provide exceptional patient-centered service, maintain an efficient clinic, and create a welcoming environment, making each patient's visit a positive experience for the patient and the team. 

Course Learning Objectives

• Provide patient-centered service by communicating effectively with patients and addressing patient needs, concerns, and inquiries with professionalism and empathy.
• Ensure administrative efficiency by mastering skills and tools for managing appointments and patient records to enhance the overall clinic operation.
• Demonstrate effective communication by developing strong communication skills, enabling them to interact with the dental team, colleagues, and patients in a clear and courteous manner
• Enhance the patient experience by applying techniques for creating a welcoming atmosphere, ensuring a positive patient experience from the moment they enter the clinic.
• Exhibit problem-solving abilities by confidently handling common challenges and inquiries, and resolving issues to the satisfaction of both patients and the dental team.
• Embrace adaptability and teamwork utilising collaborative efforts within the dental team to ensure a harmonious and effective work environment, ultimately contributing to exceptional patient care.

Modules/Units

Module 1: Introduction to Dentistry

• Unit 1: The Dental Team
• Unit 2: The Dental Practice
• Unit 3: Introduction to Dental Charting
• Unit 4: Introduction to Dental Treatments

Module 2: Standards and Professionalism 

• Unit 1: Standards and Professionalism
• Unit 2: Patient Confidentiality and Consent
• Unit 3: Complaints and Conflict Handling
• Unit 4: Safeguarding

Module 3: Effective Communication and Record-Keeping Skills

• Unit 1: Effective communication
• Unit 2: Written correspondence
• Unit 3: Telephone manner
• Unit 4: Record-keeping

Module 4: Diary Management Skills

• Unit 1: Dental Computer Systems
• Unit 2: Diary Management
• Unit 3: Triaging
• Unit 4: Ethical Selling

Module 5: Reception Management

• Unit 1: Follow-Up
• Unit 2: Reception Folder
• Unit 3: Debts and Non-Payments
• Unit 4: Stock Control for Sundries
• Unit 5: Audit for Dental Receptionists
• Unit 6: Infection Prevention and Control for Dental Receptionists

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 BTEC in Dental Reception

 Qualified Tutor and Assessor

Rachel Lloyd

 Registered Dental Nurse

 Level 4 Qualification in Leadership and Management

 Qualified Assessor

Dates

Next available enrolment dates:

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00.

Payment due dates: 

• 23 March 2026 £105.00 (Non-refundable deposit)
• 23 April 2026 £105.00
• 23 May 2026 £105.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of completion will not be awarded until full payment is made. 

 Pay by Payment Plan   

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Enrol Now

Benefits

Flexible Completion Time: Learners have up to 3 months to complete the course, but fast-track completion is available within one week.

Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

Award: Certificate in Dental Reception upon successful completion.

Structure

Course Summary

  Format: online, self-paced

  Average completion time: 1 month

  Number of Learning Units: 10

  CPD Hours: 10 hours

  Guided Learning Hours: Average of 20 hours (depending on the learner's speed)

Course Assessments

  Unit Quiz: One multiple choice quiz per unit

  Final Assessment: No final assessment

Support 

  Optional drop-in support session classes available.

  One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Modules/Units

• Unit 1: Introduction to Dental Treatments
• Unit 2: Introduction to Dental Charting
• Unit 3: Patient Confidentiality and Consent
• Unit 4: Complaints and Conflict Handling
• Unit 5: Effective communication
• Unit 6: Written correspondence
• Unit 7: Telephone manner 
• Unit 8: Dental Computer Systems
• Unit 9: Diary Management
• Unit 10: Follow-Up

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Dates

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £120.00.

Payment due dates: 

• 23 March 2026 £40.00 (Non-refundable deposit)
• 23 April 2026 £40.00
• 23 May 2026 £40.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of completion will not be awarded until full payment is made. 

 Pay by Payment Plan

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Want to upgrade to the Level 3 Certificate in Dental Reception?

You can upgrade to the Level 3 certificate within 2 years by paying the price difference plus a £15.00 upgrade administration fee.

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to twelve months to complete the course.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: NEBDN Certificate in Oral Health Education, DNN Certificate in Fluoride Varnish, and DNN Certificate in Plaque Indices awarded upon successful completion.

Complete our free OHE CPD course here.

Structure

Course Summary

 Format: online, self-paced, with in-clinic oral health appointments under supervision

 Average completion time: 9 months

 Number of Learning Units: 30

 CPD Hours: 55 hours

 Guided Learning Hours: Average of 120 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Assessments: Record of Competence - see information below

 Final Assessment: Final NEBDN online exam - see dates below

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Online NEBDN Exam Information

Next available exam dates:

March 2027

September 2027

Exams are held in March and September of each year.

Click the links below to see the full course structures for each course:

NEBDN Accredited Certificate in Oral Health Education

DNN Accredited Plaque Indices Course

DNN Fluoride Varnish Application Course

Tutors

Meet Your Tutor: Melanie Pomphrett

Why learn from Melanie?

Melanie Pomphrett brings a wealth of experience, passion, and expertise to her role as a course tutor. Here’s why you’ll benefit from her guidance:

 Extensive Experience: Qualified as a dental hygienist at the University of Essex in 2015.

 Award-Winning Professional: Named Best Hygienist at the 2020 Dentistry Awards and highly commended in the Best Hygienist category at the 2020 Oral Health Awards.

Key Qualifications:

 Dental Hygienist

 Level 3 Award in Education and Training

 PGCert in Education

 MSc in Advanced and Specialist Healthcare (Dental Professional Practice)

Professional Achievements:

 BDEF Young Writers Award: Won in 2021 for her dissertation project on Direct Access.

Melanie’s dedication to education and professional development ensures that you will receive an engaging, insightful, and highly informative learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Foundation Degree in Dental Nursing (Including Oral Health Education), University of Kent

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 BDA Qualification in Oral Health Education

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Full payment: £995.00. This fee includes the NEBDN fee of £210.00.

Payment Plan

• Pay £340 per month for three months.
• This increases the fee to £1020.00 (Including NEBDN fee). 

 Pay by Payment Plan  

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to three months to complete the course, but fast-track completion is available within one month.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: Level 2 Accredited Infection Prevention and Control Lead Certificate, awarded upon successful completion.

Downloadable documents which are free with this course include:

Steriliser log book;

Ultrasonic bath tests;

IPC contract;

Annual statement; 

Self-audits; 

Laundry contract; 

Spot-check forms and more.

Structure

Course Summary

 Format: online, self-paced

 Average completion time: 3 months

 Number of Learning Units: 12

 CPD Hours: 12 

 Guided Learning Hours: Average of 24 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Final Assessment: Includes short-answer questions

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Modules/Units

• Module 1 Unit 1: Introduction to IPC and CIC
• Module 1 Unit 2: IPC Lead
• Module 1 Unit 3: Introduction to HTM 01-05
• Module 1 Unit 4: IPC Policy and Annual Statement

• Module 2 Unit 1: PPE and Hand Hygiene
• Module 2 Unit 2: Zoning
• Module 2 Unit 3: Decontamination and Sterilisation
• Module 2 Unit 4: Water Lines in Dental Practice 
• Module 2 Unit 5: Waste Management

• Module 3 Unit 1: IPC Folder
• Module 3 Unit 2: Audits
• Module 3 Unit 3: Team Meetings, Inductions, Basic Team Training

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Level 2 and 3 Certificate in IPC Leadership

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 ILM Decontamination Lead, Level 7 in Strategic Management and Leadership

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:‪

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £195.00 inc. VAT.

Payment due dates: 

• 23 March 2026 £65.00 (Non-refundable deposit)
• 23 April 2026 £65.00
• 23 May 2026 £65.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your accredited certificate will not be awarded until full payment is made. 

 Pay by Payment Plan  

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to six months to complete the course, but fast-track completion is available within one month.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: Level 3 Accredited Certificate in Lead Dental Nursing upon successful completion.

Structure

Course Summary

 Format: online, self-paced

 Average completion time: 4 months

 Number of Learning Units: 18

 CPD Hours: 24 hours

 Guided Learning Hours: Average of 50 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Final Assessment: Includes a case scenario and a reflective question

Support 

 Optional drop-in support session classes available.

One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Modules/Units

Module 1: Caring for the dental team 

• Unit 1: Communication skills 
• Unit 2: Stress and time management
• Unit 3: Inductions to the team
• Unit 4: Mentorship and team development

Module 2: Management skills for lead dental nurses

• Unit 1: Planning team meetings
• Unit 2: Planning rotas and work allocation/delegation
• Unit 3: Motivating the team
• Unit 4: Conflict resolution and problem solving

Module 3: Professionalism, and legal and ethical Issues

Module 3 is based on UK dental regulations. Unit 6 is based on the CQC for England. 

• Unit 1: GDC Standards for the Dental Team 
• Unit 2: Regulations, accountability and responsibility
• Unit 3: Record-keeping and consent
• Unit 4: Safeguarding Level 1 & Level 2
• Unit 5: Whistleblowing 
• Unit 6: Care Quality Commission (CQC)

Module 4: Clinical and practical skills

• Unit 1: Managing the clinical environment
• Unit 2: Stock control and ordering
• Unit 3: Surgery folders
• Unit 4: Audits

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to your mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Level 3 in Dental Nurse Leadership

 Qualified Tutor and Assessor

Stefan Booyens

 Registered Dental Nurse

  Level 3 in Dental Nurse Leadership

 Qualified Assessor

Dates

Next available enrolment dates:

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Payment Plans

We now offer the option to pay over five payments. Please be aware, this increases the fee to £410.00 inc. VAT.

Payment due dates: 

• 23 March 2026 £140.00 (Non-refundable deposit)
• 23 April 2026 £140.00
• 23 May 2026 £140.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of competence will not be awarded until full payment is made. 

 Pay by Payment Plan   

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to four months to complete the course, but fast-track completion is available within one month.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: Level 2 Accredited Certificate in Patient Care Coordination awarded upon successful completion.

Structure

Course Summary

 Format: online, self-paced

 Average completion time: 2 months

 Number of Learning Units: 11

 CPD Hours: 12 hours

 Guided Learning Hours: Average of 24 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Final Assessment: Includes a patient case scenario

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Modules/Units

Module 1

• Unit 1: Course Introduction
• Unit 2: Communication Skills
• Unit 3: Working with the Team
• Unit 4: Fitting a PCO/TCO into an existing practice

Module 2

• Unit 1: Treatment Plans and Consent-Gaining
• Unit 2: Record-Keeping
• Unit 3: Ethical Selling and Financing

Module 3

• Unit 1: Patient Care and Service
• Unit 2: Resources for Appointments
• Unit 3: Planning Appointments: New Patients
• Unit 4: Planning Appointments: Existing Patients

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Level 2 in Patient Care Coordination

 Qualified Tutor and Assessor

Dates

Next available enrolment dates:

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £264.00 inc. VAT.

Payment due dates: 

• 23 March 2026 £88.00 (Non-refundable deposit)
• 23 April 2026 £88.00
• 23 May 2026 £88.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of competence will not be awarded until full payment is made. 

 Pay by Payment Plan   

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to four months to complete the course, but fast-track completion is available within one month.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: Level 3 Accredited Certificate in Infection Prevention and Control (IPC) Leadership upon successful completion.

Structure

Course Summary

 Format: online, self-paced

 Average completion time: 2 months

 Number of Learning Units: 9

 CPD Hours: 14

 Guided Learning Hours: Average of 30 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Final Assessment: Includes a case scenario and a reflective question

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Modules/Units

Module 1: Developing the IPC Leadership Role

Unit 1: Leadership and Management in Dentistry

• Understand the role the IPC Lead has in the leadership and management of the dental practice
• Understand how to handle conflict relating to IPC in the dental practice

Unit 2: Introduction to CQC and Your Role as IPC Lead in Inspections

• Know the history of CQC regulation in dentistry
• Explain the Key Lines of Enquiry
• Understand the evidence CQC inspectors will be looking for during inspections
• Explain the role of the IPC Lead during an inspection
• Be confident in preparing for CQC inspection

Unit 3: Reflective Learning and Identifying Training Needs in Practice

• Be able to describe the importance of reflective learning
• Be able to explain the Gibbs Reflective Cycle
• Be able to demonstrate reflective practice and identify your own training needs
• Know how to identify the training needs of individuals and the team

Unit 4: Team Training Skills

• Understand different learning styles
• Identify potential barriers and understand methods for overcoming them
• Explain different methods for evaluating learners’ understanding of training sessions 
• Be able to select appropriate evaluation methods

Module 2: IPC Lead  

Unit 1: Setting Up a Compliant CSU

• Understand the benefits of having a CSU in practice
• Explain the flow of instruments and the appropriate layout for a CSU as outlined by HTM0105
• Explain how you would select appropriate equipment for a CSU as outlined by HTM0105

Unit 2: Audits

• Know the CQC requirements for audits in the dental practice
• Explain the benefits of audits on managing the clinical environment
• Know the steps for planning an audit 
• Be able to use the results of an audit to identify necessary improvements 
• Understand how to use audits to ensure changes in behaviours/practices are maintained

Unit 3: Creating Action Plans and Implementing Them

• Be able to identify required improvements
• Be able to explain the difference between improvement and implementation
• Be able to create an action plan to help implement changes in practice
• Understand how to share an action plan with the dental team 

Unit 4: RIDDOR and COSHH Requirements

• Be able to explain the RIDDOR and COSHH requirements of a dental practice
• Explain how the IPC Lead can work to ensure compliance with RIDDOR and COSHH
• Know how to carry out a Risk Assessment for COSHH

Unit 5: Management of Epidemics and Pandemics

• Know the difference between an epidemic and a pandemic
• Understand the importance of having contingency plans for business continuity in dentistry
• Know where to get relevant information and guidance during a state of emergency 
• Understand what an SOP is and how to write one
• Understand the importance of keeping your SOP up to date during a pandemic/epidemic

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Level 2 and 3 Certificate in IPC Leadership

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 ILM Decontamination Lead, Level 7 in Strategic Management and Leadership

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £264.00 inc. VAT.

Payment due dates: 

• 23 March 2026 £88.00 (Non-refundable deposit)
• 23 April 2026 £88.00
• 23 May 2026 £88.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of competence will not be awarded until full payment is made. 

 Pay by Payment Plan   

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

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Benefits

 Flexible Completion Time: Learners have up to six months to complete the course, but fast-track completion is available within one month.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: Level 2 and Level 3 Accredited Infection Prevention and Control Lead Certificate, awarded upon successful completion.

Downloadable documents which are free with this course include:

 Steriliser log book;

 Ultrasonic bath tests;

 IPC contract;

 Annual statement; 

 Self-audits; 

 Laundry contract; 

 Spot-check forms and more.

Structure

Course Summary

 Format: online, self-paced

 Average completion time: 3 months

 Number of Learning Units: 21

 CPD Hours: 26 

 Guided Learning Hours: Average of 55 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Final Assessment: Includes short-answer questions for each level

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

 Click here for the full course structure of the Level 2 IPC Lead Course

Click here for the full course structure of the Level 3 IPC Lead Course

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Level 2 and 3 Certificate in IPC Leadership

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 ILM Decontamination Lead, Level 7 in Strategic Management and Leadership

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:

 Monday 23 March 2026 - Available [Enrolment closes 27/03/26]

 Monday 20 April 2026 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00 inc. VAT.

Payment due dates: 

• 23 March 2026 £105.00 (Non-refundable deposit)
• 23 April 2026 £105.00
• 23 May 2026 £105.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your accredited certificate will not be awarded until full payment is made. 

 Pay by Payment Plan   

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Enrol Now