In the fast-paced environment of a dental practice, ensuring seamless communication and optimal patient care is paramount. Enter the patient care coordinator (PCO)– a key role that significantly enhances the patient experience and practice efficiency.

A PCO serves as the bridge between the clinical team and patients. From the initial consultation to post-treatment follow-ups, they can help manage the entire patient journey. The role involves explaining treatment plans, discussing financial options, answering any questions patients might have and, where necessary, confirming information with the clinical team, thereby alleviating anxiety and building trust.

Dental receptionists are the face of any dental practice. They’re the first and last team member each patient encounters, from initial contact to the end of their dental care plan. They make the appointments, charge the fees, chase the referrals, and explain the treatment, and they do so with a smile on their face, kindness in their eyes, and a friendly voice that makes them the most welcoming and approachable member of staff. If this sounds like you, then a dental reception role may be the perfect fit.  

Integrity is a fundamental value in our roles as dental nurses, and it helps to promote the trust that is established with colleagues and patients alike. Do you consider yourself to be someone with integrity, and how can you tell you have it?

In October 2023, the General Dental Council (GDC) announced the news that many dental nurses had been eager to hear – they were reducing the annual retention fee (ARF) for 2024. With the payment period due to open on 10th June, and remain open for payments until 31st July, it’s time to look at what the fee will be, and to know where it actually goes. 

As it's Oral Health Month, we want to stress the critical role of dental nurse oral health educators in both practice settings and as ambassadors spreading oral health messages among peers, friends, families, and communities.