Back in March of 2015, the GDC held a meeting looking at the Enhanced Continuing Professional Development Scheme. The focus was on changes to current legislation surrounding CPD. The GDC felt that the current guidelines were not efficient enough to avoid cases of poor performance in dentistry, and that a review of the CPD system would not only benefit those working in the industry but also raise public confidence in the profession.
Effective telephone communication
As dental professionals it is very important for us to display confidence and a reassuring attitude to our patients over the telephone. The reception team is the first point of contact, so training is essential to ensure that its members deliver effective telephone conversations with our patients.