Patient coordinator

We had a coordinator at my work, unfortunately she has left now.


She helped dentists with treatment plans / followed up with patients - made sure they received them - asked if they had questions, could have a meeting to discuss options etc.

She also dealt with any patients wanting to do finance options.

Checked and chased up patients who were not coming back for treatment etc

Did business reports monthly - how many patients had been seen - how much time was wasted or unused, how many new patients/how many pts had left practice that we knew of, how many recalls had been sent and what the response rates were

Carried out audits for Good Practice Scheme

These are just a few ideas

hi there

you may want to look at Laura Horton Consultancy- she is a very successful TC and now runs a very successful business.

here is a link or google her.

www.dentalnursenetwork.com/.../510-laura-horton-s-story-the-uk

Hi Sandyb

I don't know much about the subject but maybe these links will help guide you?

www.dentalcare.com/en-US/dental-educatio...artID=3&SectionID=-1

learn.org/articles/Whats_the_Job_Descrip...are_Coordinator.html

www.practiceplan.co.uk/resource-library/...reatment-coordinator

With your experience and knowledge of the practice, I'd say you have a great opportunity to help maximise on the client base for the practice. Everything these days is client oriented and about the patients 'experience'. Especially in private practices, the patients feel they are really being pampered and getting their moneys worth by receiving attention from everyone in the team.

All the best and do let us all know how you get on.

I have been a dental nurse for 16 years. I have recently been accepted for a new role within the practice I work in as patient coordinator.
My boss does not seem to have a clue about structuring the new role... I was wondering if anyone has any tips on where to start