Overview
We now offer the opportunity to enrol on both our management and reception courses at a reduced rate.
This course is suitable for all members of the dental team and is aimed at receptionists, managers and nurses who have had no formal training. The course consists of online recorded tutorials, online quizzes and access to live online classrooms (webinars), giving you an opportunity to speak directly to the tutor and ask questions. The course requires a commitment of between one and two hours each week for twelve weeks. Learning modules are released on a weekly basis.
Benefits
- Online tutorials.
- Downloadable booklet.
- Tutor support.
- Flexible learning.
- Nationwide availability.
- Complete at your own leisure within three months.
- Thirteen hours of Verifiable CPD.
- Certificate of Completion awarded upon successful completion.
Structure
- A 12-week online course which includes watching tutorials and completing multi-choice questions.
- Course booklet/slides
- Tutor support throughout the course including email support, access to live teleclasses and webinars.
Objectives
Dental Management Modules
GDC Development Outcomes: B
The Role of a Manager
- Explore what it means to be a Practice Manager and why it is an executive role
- Look at changes in CQC inspections and the GDC’s Standards for the Dental Team that influence the management of a dental practice
- Discover the essential functions of a Practice Manager
- Understand the importance of developing a strategy in practice
Compliance
GDC Development Outcomes: B, D
- Understand how the CQC came into existence and what it aims to achieve
- Explore CQC inspections and why they were changed in 2015
- Understand what is required to meet GDC standards
- Look at what Practice Managers need to know
Leadership and Management
GDC Development Outcomes: B
- Explore the difference between leadership and management
- Look at how to learn and develop as a leader and manager
- Explore conditions for good leadership and management
- Discuss how to manage relations with staff, patients and other stakeholders
Effective Communication
GDC Development Outcomes: A
- Understand what effective communication entails
- Explore why effective communication is important in your practice
- Look at different types of communication
- Learn how to improve your communication skills
Resource Management
GDC Development Outcomes: B
- Understand what resources are required in a dental practice
- Understand the importance of managing resources effectively
- Explore the efficient and safe use of resources
- Discuss the importance of security of the resources in your practice
Staff Development
GDC Development Outcomes: C
- Look at the importance of staff training
- Explore the importance of strategic business planning
- Discuss essential elements of appraisals, Skills Gap Analyses and Personal Training Plans
- Explore how to assess the effectiveness of training and Return On Investment (ROI)
Finance
GDC Development Outcomes: B
- Understand the purpose of the main financial documents in a dental practice
- Identify the practice’s sources of finance and funding
- Understand the importance of cash flow management and cash flow forecasting
- Explore the role of Key Performance Indicators in monitoring the achievement of practice objectives
- Understand the processes of setting, monitoring and controlling a budget in practice
Human Resources
GDC Development Outcomes: B
- Learn how to master the recruiting, interviewing and employment of a new team member
- Understand the importance of appraisal systems and how to monitor, appraise and direct staff performance
- Explore methods of managing poor staff performance and grievances
- Discuss legal compliance and relevant policies and procedures
- Explore employee benefit design and rewards
Marketing
GDC Development Outcomes: B
- To understand marketing and the principles behind it.
- To learn how to analyse your patient base and create a bespoke marketing mix
- To explore the psychology of buying to maximise sales in your practice
- To discuss why building a strong brand allows for growth through your services and patient relationships
- To look at promoting campaigns and maximising publicity
- To cover ethical marketing and GDC guidelines
Dental Reception Modules
Learning Objectives
Customer Service – The Ultimate Patient Experience
GDC Development Outcomes: A
Learning Objectives
- Understand what exemplary customer service looks like
- Understand why creating a good first impression and a lasting impression are key to retaining patients
- Explore how to give added value to the patient journey
- Learn 'bullet-proof' telephone skills
- Build a positive, trusting mental ‘picture’ of your service in your patients’ minds
Communication – How Effective Communication Results in Business Success
GDC Development Outcomes: A
Learning Objectives
- Understand what effective communication entails
- Explore why effective communication is important in your practice
- Look at different types of communication
- Learn how to improve your communication skills
- Understand what methods of communication the CQC are inspecting for in your practice
Marketing – The Forgotten Role of the Front Line Team
GDC Development Outcomes: B
Learning Objectives
- Understand marketing and the principles behind it
- Understand why the front line team are also the marketing team for the practice
- Explore the psychology of buying to maximise sales in your practice
- Understand why building a strong brand allows for growth through your services and patient relationships
- Explore how to promote campaigns and maximise publicity
Meeting CQC Requirements – What You Need to Know on the Front Line
GDC Development Outcomes: B
Learning Objectives
- Understand what CQC aims to achieve and why the inspection regime changed in 2015
- Explore Fundamental Standards and KLOEs and what they mean in practice
- Discover why dental practices are failing their CQC inspections
- Explore how reception fits into the CQC picture
Information Governance
GDC Development Outcomes: B
Learning Objectives
- Explore what Information Governance (IG) means to dental practices
- Explore what defines ‘personal data’
- Understand the twelve steps required to comply with GDPR
- Discover what IG requirements you need to meet in your practice
Complaints Handling
GDC Development Outcomes: A
Learning Objectives
- Gain a deeper understanding of why patients complain
- Understand how to handle patient complaints effectively
- Explore how to handle your personal emotions when dealing with a complaint
- Understand the GDC guidelines for handling complaints
Tutors
Nicki Rowland BSc, Dip Man
Dental Practice Owner, Dental Practice Consultant and Coach
Qualifications: Bachelor of Science, Level 5 Diploma Dental Practice Management
Payment
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the fee to £255.00 inc. VAT.
Payment due dates:
- 5 June 2023 £85.00 (Non-refundable deposit)
- 5 July 2023 £85.00
- 5 August 2023 £85.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Paying by payment plan? Please use enrolment form HERE.
Discounts
Please note that discounts are applied to the VAT-exclusive fee: £212.50 Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.
