Level 3 Accredited Certificate in Dental Reception

Benefits

Starting in February 2024, enrolled students can now access our Level 1 Certificate in Essential Learning Skills at no additional cost. Developed by Melanie Pomphrett RDH, who holds a Masters Degree in Professional Dental Practice and a Postgraduate Certificate in Education, this course is carefully designed to empower students for successful completion of their course.

• Online tutorials.
• Downloadable booklet.
• Tutor support.
• Flexible learning.
• Nationwide availability.
• Complete at your own leisure within six months.
• 24 hours of Verifiable CPD.
• Free access to a Level 1 Certificate in Essential Learning Skills.
• Level 3 Certificate in Dental Reception awarded upon completion. 

Structure

This course is accredited and delivered online, offering distance learning flexibility. While the course duration spans up to 6 months, students can finish sooner if they progress quickly. It comprises online tutorials, learning materials, tests, and practical work assessments. Each student is paired with a dedicated tutor for guidance and support, supplemented by optional Zoom drop-in sessions. With comprehensive support from our education team, we're dedicated to your success and ensuring you earn your accredited certificate upon completion.

Module 1: Introduction to Dentistry

• Unit 1: The Dental Team
• Unit 2: The Dental Practice
• Unit 3: Introduction to Dental Charting
• Unit 4: Introduction to Dental Treatments

Module 2: Standards and Professionalism

• Unit 1: Standards and Professionalism
• Unit 2: Patient Confidentiality and Consent
• Unit 3: Complaints and Conflict Handling
• Unit 4: Safeguarding

Module 3: Effective Communication and Record-Keeping Skills

• Unit 1: Effective Communication
• Unit 2: Written Correspondence Skills
• Unit 3: Telephone Manner
• Unit 4: Record-keeping

Module 4: Diary Management Skills

• Unit 1: Dental Computer Systems
• Unit 2: Diary Management
• Unit 3: Triaging Patients and Booking Emergency Appointments 
• Unit 4: Ethical Marketing, Selling and Financing in Dentistry

Module 5: Reception Management

• Unit 1: Follow-Up
• Unit 2: Reception Folders
• Unit 3: Debts and Non-Payment
• Unit 4: Stock Control for Sundries
• Unit 5: Audits for Dental Reception
• Unit 6: Infection Control and Cleanliness for Dental Receptionists

Tutors

The course is led by Stephanie Carter who is trained in business, management, and leadership, boasting more than 18 years of dedicated experience within the dental industry. Stephanie is the Head of Education at DNN, is a holder of a Level 5 Diploma in Education, and is a member of the Faculty of Dental Trainers in Edinburgh.

Furthermore, Stephanie brings a wealth of qualifications to her role as a course instructor.  Her qualifications also include dental hygienist, therapist, dental nurse, level 5 tutor, level 4 quality assurer, and level 3 assessor. Her unwavering dedication to personal and professional growth is evident through her diverse qualifications, including a diploma in mentorship and coaching. Be assured that Stephanie is committed to providing you with a comprehensive and profoundly insightful learning experience.

Dates

• Monday 20 May 2024 - Available
• Monday 24 June 2024 - Available

Payment

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00.

Payment due dates: 

• 20 May 2024 £105.00 (Non-refundable deposit)
• 20 June 2024 £105.00
• 20 July 2024 £105.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of completion will not be awarded until full payment is made. 

 Pay by Payment Plan   

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

ENROL

You are enrolling in the Level 3 Accredited Certificate in Dental Reception Online Course. Upon receipt of your application, you will receive your enrollment email with full course information and your assigned tutor within one working day. Please note that you should only request an invoice if your employer is paying for you. 

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