Overview
This comprehensive accredited dental receptionist course will equip you with the skills and knowledge to thrive in this vital role and support the growth of your dental practice.
This course includes Level 1 and 2 training and is suitable for all new and experienced dental receptionists who have not had level 3 formal training. Upon successful completion of the course, students will be awarded a Accredited Level 3 Certificate in Dental Reception. Course Brochure
This course covers:
- Dental Fundamentals
- Standards, Legal Requirements, and Professionalism
- Effective Communication and Record-Keeping
- Diary Management
- Reception Management
Student Feedback
Benefits
Starting in February 2024, enrolled students can now access our Level 1 Certificate in Essential Learning Skills at no additional cost. Developed by Melanie Pomphrett RDH, who holds a Masters Degree in Professional Dental Practice and a Postgraduate Certificate in Education, this course is carefully designed to empower students for successful completion of their course.
- Online tutorials.
- Downloadable booklet.
- Tutor support.
- Flexible learning.
- Nationwide availability.
- Complete at your own leisure within six months.
- 35 hours of Verifiable CPD.
- Free access to a Level 1 Certificate in Essential Learning Skills.
- Level 3 Certificate in Dental Reception awarded upon completion.
Structure
This course is accredited and delivered online, offering distance learning flexibility. While the course duration spans up to 6 months, students can finish sooner if they progress quickly. It comprises online tutorials, learning materials, tests, and practical work assessments. Each student is paired with a dedicated tutor for guidance and support, supplemented by optional Zoom drop-in sessions. With comprehensive support from our education team, we're dedicated to your success and ensuring you earn your accredited certificate upon completion.
Module 1: Introduction to Dentistry
- Unit 1: The Dental Team
- Unit 2: The Dental Practice
- Unit 3: Introduction to Dental Charting
- Unit 4: Introduction to Dental Treatments
Module 2: Standards and Professionalism
- Unit 1: Standards and Professionalism
- Unit 2: Patient Confidentiality and Consent
- Unit 3: Complaints and Conflict Handling
- Unit 4: Safeguarding
Module 3: Effective Communication and Record-Keeping Skills
- Unit 1: Effective Communication
- Unit 2: Written Correspondence Skills
- Unit 3: Telephone Manner
- Unit 4: Record-keeping
Module 4: Diary Management Skills
- Unit 1: Dental Computer Systems
- Unit 2: Diary Management
- Unit 3: Triaging Patients and Booking Emergency Appointments
- Unit 4: Ethical Marketing, Selling and Financing in Dentistry
Module 5: Reception Management
- Unit 1: Follow-Up
- Unit 2: Reception Folders
- Unit 3: Debts and Non-Payment
- Unit 4: Stock Control for Sundries
- Unit 5: Audits for Dental Reception
- Unit 6: Infection Control and Cleanliness for Dental Receptionists
Tutors
The course is led by Stephanie Carter who is trained in business, management, and leadership, boasting more than 18 years of dedicated experience within the dental industry. Stephanie is the Head of Education at DNN, is a holder of a Level 5 Diploma in Education, and is a member of the Faculty of Dental Trainers in Edinburgh.
Furthermore, Stephanie brings a wealth of qualifications to her role as a course instructor. Her qualifications also include dental hygienist, therapist, dental nurse, level 5 tutor, level 4 quality assurer, and level 3 assessor. Her unwavering dedication to personal and professional growth is evident through her diverse qualifications, including a diploma in mentorship and coaching. Be assured that Stephanie is committed to providing you with a comprehensive and profoundly insightful learning experience.
Dates
- Monday 20 May 2024 - Available
- Monday 24 June 2024 - Available
Payment
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00.
Payment due dates:
- 20 May 2024 £105.00 (Non-refundable deposit)
- 20 June 2024 £105.00
- 20 July 2024 £105.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Discounts
Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Multiple course discounts
- Two courses: 5% discount
- Three courses: 10% discount
- Four or more courses: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.