Refund, Cancellation and Extension Policy

Online CPD

Online Verifiable Continuing Professional Development (CPD) Courses: Terms and Conditions

1) The course, course material and resources will be available from the start date specified in the course information once enrolment and payment have been processed. All course due dates and end dates are specified in the course information. After the course end date, access to information and resources for the course will no longer be available.

2) To extend your subscription to Online Verifiable CPD courses, the following are available:

a) A one (1)-month subscription extension at the cost of 20% of your subscription fee.

b) A three (3)-month subscription extension at the cost of 50% of your subscription fee.

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Within the first 30 days of enrolment, if you have completed one hour of verifiable CPD (one topic) or less, a full refund of fees will be granted.

b) If you have been enrolled for 31 days or longer, regardless of the number of CPD hours completed, no refund of any fees will be granted.

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the Online CPD courses, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it.

E-Learning Certificate Courses

E-Learning Certificate of Competency Courses: Terms and Conditions

1) The course, course material and resources are available from the start date specified in the course information once enrolment and payment have been processed. All course due dates and end dates are specified in the course information. After the course end date, access to information and resources for the course will no longer be available.

2) To extend your subscription to the E-Learning Certificate of Competency courses, the following are available:

a) A one (1)-month subscription extension at the cost of 20% of the course fee.  

Apply for a one-month extension: 

IPC Lead APPLY
Impression-Taking APPLY
Fluoride Varnish Application APPLY
Plaque Indices APPLY
Dental Reception APPLY
Introduction to Dental Practice Management APPLY

The extension start date starts from the date of the course expiry.

b) A three (3)-month subscription extension at the cost of 50% of the course fee. To apply for a three-month extension please email This email address is being protected from spambots. You need JavaScript enabled to view it.

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Over 30 days before the course start date, a full refund of all fees will be granted.

b) 15-29 days before the course start date, a refund will be granted amounting to half the course fees paid.

c) 14 days or less before the course start date, no refund of any fees will be granted. 

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the E-Learning Certificate of Competency courses, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it.

One-day courses

One-Day Courses: Terms and Conditions

1) To be considered booked and enrolled onto a one-day course, your enrolment must be accepted and payment processed at the time of booking/enrolment.

2) Due to the short duration of one-day courses, we are unable to offer any extensions for them.

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Over 60 days before the course start date, a full refund of all fees will be granted.

b) 31-60 days before the course start date, a refund will be granted amounting to half the course fees paid.

c) 30 days or less before the course start date, no refund of any fees will be granted.

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the one-day courses, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..

NEBDN Oral Health Education

NEBDN Oral Health Education Qualification: Terms and Conditions

1) The course, course material and resources are available from the course start date specified in the course information once enrolment and payment have been processed. All course due dates and end dates are specified in the course information. After the course end date, access to information and resources for the course will no longer be available.

2) If, for some reason, you have not completed the qualification, have deferred to the next exam or have failed to pass the final exam, the following are available:

Deferring to the next exam

a) A six (6)-month extended access pass to the online course, materials and resources with tutor support for £300.00.

b) A six (6)-month extended access pass to the online course, materials and resources with no tutor support for £150.00. (Please note: this cannot be granted if any of the internal assessments have not been completed.)

Please note, NEBDN charge a separate fee to defer. Please see NEBDN fees here.

Exam resit fees

a) No access to course materials, resources or tutor support. Administrative fee applies: £30.00.

b) A three (3)-month extended access pass to the online course, materials and resources with no tutor support for £75.00. 

c) A three (3)-month extended access pass to the online course, materials and resources with tutor support for £150.00.

Please note, NEBDN charge a separate fee to resit an exam. Please see NEBDN fees here.

3) In the unlikely circumstance that you repeatedly fail to complete course-work or meet internal assessment deadlines, Dental Nurse Network reserves the right to unenrol you from the course. No refund of fees will be granted.

4) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network:

a) Over 30 days before the course start date, a refund of the fees paid, minus the non-refundable deposit, will be granted.

b) 15-30 days before the course start date, a refund amounting to half the course fees paid, minus the non-refundable deposit, will be granted.

c) 14 days or less before the course start date, no refund of any fees will be granted.

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

5) A non-refundable deposit of £225.00 is required to be paid within five days of acceptance onto the NEBDN Oral Health Education Qualification. The remaining course fees must be paid 14 days before the start date as specified in the course information. 

6) Examination resit/amendment fees. Please see the NEBDN website here for up-to-date examination resit fees. 

7) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the NEBDN Oral Health Education Qualification, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..