Refund, Cancellation and Extension Policy

Online CPD

Online Verifiable Continuing Professional Development (CPD) Courses: Terms and Conditions

1) The course, course material and resources will be available from the start date specified in the course information once enrolment and payment have been processed. All course due dates and end dates are specified in the course information. After the course end date, access to information and resources for the course will no longer be available.

2) To extend your subscription to Online Verifiable CPD courses, the following are available:

a) A one (1)-month subscription extension at the cost of 20% of your subscription fee.

b) A three (3)-month subscription extension at the cost of 50% of your subscription fee.

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Within the first 30 days of enrolment, if you have completed one hour of verifiable CPD (one topic) or less, a full refund of fees will be granted.

b) If you have been enrolled for 31 days or longer, regardless of the number of CPD hours completed, no refund of any fees will be granted.

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the Online CPD courses, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it.

E-Learning Certificate Courses

E-Learning Certificate of Competency Courses: Terms and Conditions

1) The course, course material and resources are available from the start date specified in the course information once enrolment and payment have been processed. All course due dates and end dates are specified in the course information. After the course end date, access to information and resources for the course will no longer be available.

2) To extend your subscription to the E-Learning Certificate of Competency courses, the following are available:

a) A one (1)-month subscription extension at the cost of 20% of the course fee.  

Apply for a one-month extension: 

Level 2 Patient Care Coordination APPLY
Level 2 IPC Lead APPLY
Level 3 IPC Lead APPLY
Level 3 Dental Nurse Lead APPLY
Impression-Taking APPLY
Fluoride Varnish Application APPLY
Plaque Indices APPLY
Dental Reception APPLY
Certificate in Dental Practice Management APPLY

The extension start date starts from the date of the course expiry.

b) A three (3)-month subscription extension at the cost of 50% of the course fee. To apply for a three-month extension please email This email address is being protected from spambots. You need JavaScript enabled to view it.

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Over 30 days before the course start date, a full refund of all fees will be granted.

b) 15-29 days before the course start date, a refund will be granted amounting to half the course fees paid.

c) 14 days or less before the course start date, no refund of any fees will be granted. 

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the E-Learning Certificate of Competency courses, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it.

One-day courses

One-Day Courses: Terms and Conditions

1) To be considered booked and enrolled onto a one-day course, your enrolment must be accepted and payment processed at the time of booking/enrolment.

2) Due to the short duration of one-day courses, we are unable to offer any extensions for them.

3) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network: 

a) Over 60 days before the course start date, a full refund of all fees will be granted.

b) 31-60 days before the course start date, a refund will be granted amounting to half the course fees paid.

c) 30 days or less before the course start date, no refund of any fees will be granted.

(If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..)

4) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the one-day courses, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..

NEBDN Oral Health Education

NEBDN Oral Health Education Qualification: Terms and Conditions

1)  The course, course materials and resources are available from the date of purchase. Students have unlimited access to the learning materials purchased for 12 months from the cohort start date. After 12 months, access to information and resources for the course will no longer be available unless an extension is purchased.

2) If, for some reason, you have not completed the qualification in time, the following extension fees apply:

DNN fees for deferring to the next exam

Extended access until the next available exam date to the online course, materials and resources with tutor support for £300.00.

Extended access until the next available exam date to the online course, materials and resources with no tutor support for £150.00. (Please note: this cannot be granted if any of the internal assessments have not been completed.)

Please note, NEBDN charges a separate fee to defer. Please see up-to-date NEBDN fees here. 

DNN Exam resit fees

If you are required to resit an exam the following options are available to you:

No access to course materials, resources or tutor support. Administrative fee applies: £30.00.

A six (6)-month extension to the online course materials and resources for £75.00.

A six (6)-month extension to the online course, materials and resources with tutor support for £150.00.

Please note, NEBDN charges a separate fee to resit an exam. Please see NEBDN fees here. The current fee is £175.00.

3) In the unlikely circumstance that you repeatedly fail to complete course-work to a satisfactory standard, you fail to meet internal assessment deadlines or you fail to adhere to the Service Level Agreement, Dental Nurse Network reserves the right to unenrol you from the course. No refund of fees will be granted.

4) If you wish to unenrol for any reason, the following policies apply at the discretion of Dental Nurse Network:

Refunds

Payment plan payments are not refundable 

Deposit payments are not refundable

NEBDN fees are not refundable

If you have paid for the course in full, you are entitled to the following refunds:

Cancel within 30 days of enrolment.

Receive part refund (amount paid minus NEBDN fees and a £200 processing fee). *

 

Cancel within 60 days of enrolment. Receive part refund (amount paid minus NEBDN fees and a £300 processing fee). *
Cancel after 60 days of enrolment.  Non-refundable

 *The processing fee includes any prior access to learning materials.

If you feel you have an exceptional circumstance leading to a need to unenrol during this time, the policy may not apply; please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

6) If you have any concerns over the course material, have a complaint, or feel improvements can be made to the NEBDN National Diploma in Dental Nursing Qualification, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..