Overview
Are you ready to develop your skills as a dental receptionist, ready for 2024? In today’s dental care environment, dental receptionists are more than the first point of contact; they are the cornerstone of patient satisfaction, practice efficiency and overall practice success. This comprehensive dental receptionist course will equip you with the skills and knowledge to thrive in this vital role and support the growth of your dental practice.
This course includes Level 1 and 2 training and is suitable for all new and experienced dental receptionists who have not had any formal training. Upon successful completion of the course, students will be awarded a Level 3 Certificate in Dental Reception. Course Brochure
What will our course provide dental receptionists and ultimately the practice with?
- Dental knowledge: The course will provide receptionists with an understanding of the fundamentals of dentistry, so they can confidently answer patient questions and help them grasp their treatment plans.
- Diary mastery: This will enable receptionists to take control of the practice's schedule, maximising chair time, minimising clinical team stress, and ensuring an effortless patient journey.
- Efficient communication: This will equip the receptionist to become a maestro of patient-clinical team interaction, ensuring seamless, effective communication.
- Empathetic triage: Receptionists will learn to confidently triage patients, providing empathetic support during times of trouble.
- Meticulous record-keeping: Receptionists will learn to maintain patient records like a pro, guaranteeing a smooth patient journey regardless of who they're seeing.
- Professionalism under pressure: The course will equip receptionists with the skills to keep calm even in high-pressure situations, maintaining a professional appearance and attitude.
- Feedback management: Receptionists will be empowered to engage with both positive and negative feedback with confidence and grace.
- Masterful communication: The course will enable receptionists to communicate professionally via phone, in person, and in written correspondence with patients and the team.
- Ethical selling: The course will provide an understanding of the receptionist’s role in ethical selling, enabling them to promote recommended treatment plans and oral hygiene products with integrity.
- Quality improvement: Receptionists will be able to develop the skills to conduct audits that contribute to the ongoing enhancement of your practice's services.
Student Feedback
Benefits
Starting in February 2024, enrolled students can now access our Level 1 Certificate in Essential Learning Skills at no additional cost. Developed by Melanie Pomphrett RDH, who holds a Masters Degree in Professional Dental Practice and a Postgraduate Certificate in Education, this course is carefully designed to empower students for successful completion of their course.
- Online tutorials.
- Downloadable booklet.
- Tutor support.
- Flexible learning.
- Nationwide availability.
- Complete at your own leisure within six months.
- 24 hours of Verifiable CPD.
- Free access to a Level 1 Certificate in Essential Learning Skills.
- Level 3 Certificate in Dental Reception awarded upon completion.
Structure
The course is structured into five modules, each containing multiple units which are released weekly. The units explore specific aspects of dental reception in depth. To ensure that you grasp the material and can effectively apply your newfound knowledge and skills you will be required to complete assessments. The assessments serve to evaluate your progress in learning and the successful integration of your new acquired abilities.
Module 1: Introduction to Dentistry
- Unit 1: The Dental Team
- Unit 2: The Dental Practice
- Unit 3: Introduction to Dental Charting
- Unit 4: Introduction to Dental Treatments
Module 2: Standards and Professionalism
- Unit 1: Standards and Professionalism
- Unit 2: Patient Confidentiality and Consent
- Unit 3: Complaints and Conflict Handling
- Unit 4: Safeguarding
Module 3: Effective Communication and Record-Keeping Skills
- Unit 1: Effective Communication
- Unit 2: Written Correspondence Skills
- Unit 3: Telephone Manner
- Unit 4: Record-keeping
Module 4: Diary Management Skills
- Unit 1: Dental Computer Systems
- Unit 2: Diary Management
- Unit 3: Triaging Patients and Booking Emergency Appointments
- Unit 4: Ethical Marketing, Selling and Financing in Dentistry
Module 5: Reception Management
- Unit 1: Follow-Up
- Unit 2: Reception Folders
- Unit 3: Debts and Non-Payment
- Unit 4: Stock Control for Sundries
- Unit 5: Audits for Dental Reception
- Unit 6: Infection Control and Cleanliness for Dental Receptionists
Tutors
The course is led by Stephanie Carter who is trained in business, management, and leadership, boasting more than 18 years of dedicated experience within the dental industry. Stephanie is the Head of Education at DNN, is a holder of a Level 5 Diploma in Education, and is a member of the Faculty of Dental Trainers in Edinburgh.
Furthermore, Stephanie brings a wealth of qualifications to her role as a course instructor. Her qualifications also include dental hygienist, therapist, dental nurse, level 5 tutor, level 4 quality assurer, and level 3 assessor. Her unwavering dedication to personal and professional growth is evident through her diverse qualifications, including a diploma in mentorship and coaching. Be assured that Stephanie is committed to providing you with a comprehensive and profoundly insightful learning experience.
Dates
- Monday 22 April 2024 - Available
- Monday 20 May 2024 - Available
Payment
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00.
Payment due dates:
- 22 April 2024 £105.00 (Non-refundable deposit)
- 22 May 2024 £105.00
- 22 June 2024 £105.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Discounts
Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Multiple course discounts
- Two courses: 5% discount
- Three courses: 10% discount
- Four or more courses: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.