DNN is excited to introduce a brand new one-day certificate course in dental reception. The course is suitable for all members of the dental team and is aimed at receptionists, managers and nurses who have had no formal receptionist training.
What will you learn?
- Customer Service – The Ultimate Patient Experience
- Communication – How Effective Communication Results in Business Success
- Marketing – The Forgotten Role of the Front Line Team
- Meeting CQC Requirements – What You Need to Know on the Front Line
- Information Governance – Are You Ready for GDPR?
- Complaints Handling
The course is held at Henry Schein Dental, 18 Stanhope Place, London, W2 2HH